Passenger Services
Our customer service team serves as the vital connection between our airline partners and their passengers, playing a pivotal role in delivering the exceptional care that is fundamental to successful ground handling operations. With professional training and a commitment to excellence, our global team ensures a seamless passenger experience —from check-in to boarding and from arrival to baggage collection.
- Check-in & Gate Activities
- Airport Ticketing & Lost and Found Services
- CIP Lounges & VIP Handling
- Assistance for Passengers with Reduced Mobility
- Station Management Services (including transfers and disruptions)
- Airside Bussing for Passengers & Crew
We also provide tailored support for special-needs travelers, unaccompanied minors, and passengers requiring extra care, ensuring a stress-free journey from check-in to baggage collection.