Our Passenger Services Team are looking forward to welcoming your passengers and exceeding their needs. Starting from initial check-in or on their return in a few circumstances helping with luggage assistance, our visibility is the key to ensuring a successful operation. Each member of the Altitude Handling team is empowered by their leaders to provide timely and appropriate service – second to none. Our goal is to avoid any issues that may have an unwanted impact on the delivery of a great customer experience. For any challenges Altitude Handling will always find a fair solution.
Airport Concierge
Altitude Handling prides itself in ‘going the extra mile’ in every facet of the customer experience. This is clearly demonstrated by Altitude Handling’s partnership with the Global Airport Concierge provider, Diamond Air International.
Our dedicated team of customer service professionals have received in-depth training related to the appropriate handling of high-profile customers, including royalty, heads of state, captains of industry, famous personalities or travelers looking for an elevated level of care and attention.
Often the most stressful part of a traveler’s journey travel is navigating through the airport to your departing or from your arriving flight. Altitude Handling can provide a seamless and stress-free solution to this challenge.
Baggage Services
Altitude Handling has taken a proactive and streamlined approach to standards set by IATA related to baggage handling, which provides a unique and elevated level of service, ensuring a quality approach to service using state of the art technology, enabling a consistent and timely customer experience. Such steps have resulted in both an improvement in customer service for both our airline partners and their customers, and the ability to deliver quantifiable cost savings.
Altitude Handling is an industry leader in providing new technology solutions to improve the customer experience as well as eliminating unnecessary costs, including flight information displays (FIDs) in all operations offices and touch screen mobile devices helping to capture ancillary revenue and the issuance of baggage delivery orders (BDOs)
